Fresh, or
we make it right.
We're a small, family-run okra wellness drink company, blending fresh in Long Beach since 2017. Because every bottle is made to be enjoyed cold and soon, we can't take it back once it's in your fridge — but if anything's wrong with your order, we'll replace it or refund it, no fuss. Here's exactly how delivery, freshness, and refunds work.
Where & when we deliver
Okra Boost is local delivery only. We serve a roughly 15-mile radius around Long Beach, CA, and we run one delivery a week — every Monday between 8AM and 5PM. Batching to a single weekly run is how we keep every bottle as fresh as possible.
Delivery is a flat fee based on your zone:
- Zone 1 (0–5 miles): $3
- Zone 2 (5–10 miles): $6
- Zone 3 (10–15 miles): $9
There's a 5-bottle minimum on delivery orders (Saturday market pickup has no minimum). We'll text you a heads-up before we drop off so you can be ready to get your bottles straight into the fridge. Payments are handled securely through Stripe.
Freshness & refrigeration
Our drinks are blended fresh with no preservatives, so they're perishable by design. Plan on about a 10-day shelf life, and please refrigerate your bottles immediately on arrival — freshness drops quickly if they sit out.
We hand-deliver everything cold and we can't leave bottles unattended on a doorstep, since they need refrigeration right away. That's why we text ahead and aim to hand your order directly to you.
Returns on a perishable product
Because Okra Boost is a fresh, perishable food product, we generally can't accept returns of bottles once they've been delivered — the same way you wouldn't return milk to the grocery store. But we stand firmly behind the quality of every batch, so if something isn't right, we want to hear about it.
When we refund or replace
We'll refund or replace your order if:
- Your order never arrived.
- You received the wrong items, or bottles that were damaged or spoiled.
- There's a genuine quality problem with what you got.
Just let us know within 48 hoursof delivery so we can check the batch while it's fresh. We'll either replace the affected bottles on the next delivery run or refund you — whichever you'd prefer.
How to request a refund or replacement
Email info@okraboost.com or call us at (562) 728-6632. Please include your order reference — it looks like OB-XXXXXXand is on your confirmation email — along with a quick note (and a photo, if it's a damage or spoilage issue). That helps us sort it out fast.
Missed or rescheduled deliveries
We'll always text before we head your way. If you're not home when we arrive, we'll reach out to arrange a hand-off or move your order to the next available run — we can't leave perishable bottles unattended.
Need to reschedule or cancel? Let us know by our Thursday 8 PM PT order cutoff— the Thursday before your Monday delivery — and we'll happily move it or refund you. Once that cutoff passes we've already blended and prepped your bottles fresh for that run, so a later change may not be refundable.
How refunds are issued
Approved refunds go back to your original payment method through Stripe. You'll typically see the funds within 5–10 business days, depending on your bank or card issuer.
Outside our delivery zone?
If you're beyond our 15-mile radius, we can't deliver to you just yet. Check exact zones, fees, and the weekly schedule on our delivery page.
Last updated: July 2, 2026